IT Support
The COMSTACK Difference
The COMSTACK DifferenceWe offer a mix of remote support and onsite support dependant on your needs and requirements. We also focus on root cause resolution rather than Band-Aid fixes. We want you to get the most out of your technology and the less you contact us for help – the better the job we are doing!
We develop in-depth knowledge about your culture, processes, physical environments and IT infrastructure. Our dedicated IT team diligently maintain your systems in the background to ensure it runs like a well-oiled machine. If a staff member requires assistance, we will access the system remotely and fix the issue immediately saving hours of travel time. However, if the issue cannot be fixed remotely, one of the team members will travel to site and personally fix the issue.
Our help desk is based in Canada. You can call us, email us or meet with us. Our communications processes and relationships with our clients is our greatest strength. With technicians located across Canada, we can provide personalised onsite support when needed.
Our help desk consists of Level 1, 2 & 3 Engineers with a complete escalation structure to always ensure your IT is given the best level of knowledge and resolution. We spread the knowledge of your business across our staff and have complex and thorough documentation processes to ensure we minimise repeat issues.
Let us help you keep your data safe!!
Data breaches exposed 4.1 billion records in the first six months of 2019 (Forbes). As of 2019, cyber-attacks are considered among the top five risks to global stability (World Economic Forum).
We Look After You
Our technicians have extensive experience in both remote support and on-site support at your place of business.
We actively deploy our engineers onsite to ensure we know how your business runs and see any pain points you may have with IT. This procedure ensures we provide a custom service to your business rather than a ‘one size fits all’ approach adopted by most IT service providers.
Support Desk Offerings
We offer IT support in a variety of formats, each is then individually tailored to your needs